Warranty

Limited Warranty for Flair Espresso Products

Espresso Makers

The Flair Espresso Maker’s Press Stand and Brewing Cylinder are warranted against functional defects for five (5) years from the purchase date, when used in accordance with all operating instructions. Parts that are more subject to normal wear and tear, such as O-rings, Silicone Sleeve, Piston, and Portafilter are warranted against defects in material, design or workmanship for six (6) months from the purchase date, although these items are expected to last beyond the warranty.

Royal Grinder

The Royal Grinder's aluminum structure and steel burrs are warranted against functional defects for five (5) years from the purchase date, when used in accordance with all operating instructions. All other parts of the Royal Grinder are warranted against functional defects for one (1) year from the purchase date. This warranty does not cover normal wear and tear, and is voided if the grinder is used outside of operating instructions, is used to grind any material other than roasted coffee beans, or is made wet or exposed to heat about 120 F (50 C).

Proof of purchase is required to validate the warranty period.

 

The warranty applies only when the product and parts are used in accordance with all operating instructions. The warranty becomes void if the product or parts are modified, abused or improperly used, damaged by accident or neglect, or if any parts are improperly installed.

 

Call Customer Service with any questions about a possible defect. All defective product claims will be handled on an individual basis by our Customer Service that will ask you to describe the problem and provide the purchase date and location. Upon confirmation of the defect, we will give you a Return Material Authorization (RMA) for you to use and return the product or defective part. The RMA number must be clearly written on the side of the shipping box in which you return the product. Unless otherwise instructed by us, the product or parts must be sent freight prepaid to our company address and not to the store it was purchase from. Customers are liable for shipping costs.

 

Intact Idea makes no other warranties, express or implied, and specifically excludes warranties of merchantability and fitness for a particular purpose. Intact Idea’s liability under this warranty shall be limited to repair or replacement of the defective part(s), whichever may apply. Intact Idea shall not be responsible for any damages or personal injuries, whether incidental or consequential, or claims for such damages based on any legal theory, which may occur while using this product. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state and country to country.